Orders from outside the UK may not arrive in time for Christmas. See our delivery times here

Refund & Exchange Policy

I gladly accept returns and exchanges.

If you are not totally happy with your order just contact me within 14 days of delivery and post items back to me within 30 days of delivery.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Sale items

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact me at hello@kellyconnordesigns.com if you have any questions or problems with your order.